For online orders, you can return a product for up to thirty (30) days from the date of purchase. Any product you return must be in the same condition you received it and in the original packaging. Return shipping costs are at the buyer's expense and all original shipping charges/fees and non-refundable. All online refunds will be issued to the original form of payment as soon as return item(s) are received. Please allow 5-7 business days for funds to post to your account.
Throughout the COVID-19 pandemic, our top priority continues to be the health and safety of our staff, customers and communities which has guided all our decisions. We have enhanced our cleaning procedures for high touch surfaces to help reduce the spread of infectious viruses. In accordance to the local St. Louis County mask mandate, we currently require that all customers and employees must wear masks within our store regardless of vaccination status.
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Just Heroes does not collect and store credit card information. All payment details are handled by the secure third party processor.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
All orders are prepared for shipment after completed checkout. Please allow for up to 48 hours to prepare shipments.
Orders are shipped using the selected method you as the customer chooses during checkout. Once location is entered, shipping fee is calculated.
For local orders we offer an in-store pick up option!
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier. We will provide a tracking number for all shipments.